Shipping policy

UK SHIPPING POLICY

All our deliveries are handled by Royal Mail. We use a Tracked 24 and signed for service for all orders. Orders are dispatched Monday-Friday. Our order cut off time is 9am each weekday.

Reliability is key, which is why we use a signed-for delivery service.

All UK orders take approx 1-3 working days, however if your item is located in a different warehouse it can take up to 6-7 working days.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, the delivery driver will make sure to leave a card so that a re-delivery can be arranged, or you can collect from the depot.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return and processing cost of £5. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.

INTERNATIONAL SHIPPING POLICY

All our international deliveries are handled by Royal Mail and USPS.

Reliability is key, which is why we use a signed-for delivery service.

Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, the delivery driver will make sure to leave a card so that a re-delivery can be arranged, or you can collect from the depot.

For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. If you refuse to pay any customs fees incurred and the parcel is returned to us, any original postage fees and return costs will be deducted from your refund total. At Thoroughbred Labs we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country. If your parcel is rejected at customs in your destination country and is returned to us, a refund for your order will be issued once we receive the returned parcel, minus any original postage fees.

Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return and processing cost of £5. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.

Please note, we do not take any responsibility for delivery to shipping companies or freight forwarders, this will be at your own risk.